HELP CENTRE
Hi, how can we help?
Most answers are right here. Real people reply on WhatsApp in under [10] minutes, 9 AM to 9 PM.
Track an order
No login needed. Use the order ID or AWB number from your WhatsApp or SMS update.
Top questions
Where is my order?
Use Track an order above with your order number or phone. You also get WhatsApp updates at every step.
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Can I change or cancel my order?
Yes, until it ships (usually within 24 hours). Message us on WhatsApp with your order number.
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How long does delivery take?
Metro cities in 2–3 days, the rest of India in 3–6 days.
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Is cash on delivery available?
Yes, on all orders across India. UPI and cards get an extra discount.
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What is your return policy?
Unopened products can be returned within 7 days. Hero products have a 30-day money-back guarantee.
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When will I get my refund?
Prepaid orders: 5–7 working days to the original method. COD orders: to your UPI ID or bank account.
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Are your products safe for sensitive skin?
All products are dermatologically tested. Patch test new actives first, and see a dermatologist for severe skin conditions.
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Can I use these products together?
Yes. Our quiz builds a routine that works together. Use exfoliating acids and retinoids on different nights.
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Grievance officer
As required under the Consumer Protection (E-Commerce) Rules, 2020
[Full name], [Designation]
[grievance@brand.com] · [+91 XXXXX XXXXX]
[Registered office address]
We acknowledge complaints within 48 hours and resolve them within one month.
[Company legal name] Private Limited
CIN: [XXXXXXXXXXXXXXXXXXXXX] · GSTIN: [XXXXXXXXXXXXXXX]
Registered office: [address]. Seller and country of origin shown on every product page.